Privacy Policy

This website, uk.drpenclub.com, is owned and operated by AntGlobal Trade Limited, with registered address at Room 18, 2/F, TusPark, 118 Wai Yip Street, Kwun Tong, Hong Kong. This privacy policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you make a purchase, we collect the personal information you provide, such as your name, billing and delivery address, telephone number and email address.

When browsing our shop, we also automatically receive your device’s IP address, which helps us obtain information about your browser and operating system for security and analytical purposes.

We use your personal information to:

• Process and manage your orders and payments
• Coordinate the delivery of your products
• Manage returns and complaints
• Send you confirmations and updates about your order
• Send you marketing communications, if you have given your express consent

You may unsubscribe from marketing communications at any time using the unsubscribe link included in each email or by contacting us directly.

The processing of your data is based on the following legal grounds under the UK GDPR:

• Performance of a contract: to process your orders
• Consent: for the sending of marketing communications
• Legitimate interest: to improve our services and prevent fraud
• Legal obligation: where required by applicable legislation

We may share your personal information with third-party service providers (such as payment gateways and delivery companies) only to the extent necessary to provide the service. All providers are contractually obliged to protect your data and comply with applicable privacy regulations, including the UK GDPR.

We may also disclose your information if required to do so by law or if you breach our Terms and Conditions.

Some of our providers may be located outside the United Kingdom. In such cases, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or transfers to countries deemed adequate by the UK Government.

To protect your personal information, we adopt reasonable technical and organisational measures in line with industry best practices. Payment information is encrypted using SSL technology and stored with AES-256 encryption. We comply with PCI-DSS standards for payment processing.

We use cookies to improve your browsing experience, remember the contents of your basket, keep your session active and analyse site traffic. You can manage or disable cookies in your browser settings. Please note that disabling essential cookies may limit some of the site’s functionality.

Our services are intended for individuals aged 16 and over. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately.

• Access: to know what data we hold about you
• Rectification: to correct inaccurate or incomplete data
• Erasure: to request the deletion of your data
• Portability: to receive your data in a structured format
• Objection: to object to processing in certain circumstances
• Restriction: to request the restriction of processing

To exercise any of these rights, please contact us at support@drpenclub.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. Customer data is retained for a minimum of 5 years for tax and accounting purposes.

We reserve the right to amend this privacy policy at any time. Changes will take effect immediately upon publication on this page. If we make substantial changes, we will notify you prominently on the website.

uk.drpenclub.com is an independent distributor and not the official manufacturer of Dr. Pen™.