Terms and conditions

This website, uk.drpenclub.com, is owned and operated by AntGlobal Trade Limited (CR No. 79089304), with registered address at Room 18, 2/F, TusPark, 118 Wai Yip Street, Kwun Tong, Hong Kong.

Throughout the site, the terms “we”, “us” and “our” refer to uk.drpenclub.com. By visiting our site and/or making a purchase, you engage in our “Service” and agree to these Terms and Conditions, including any additional policies referenced in this document.

By accepting these Terms, you confirm that you are of legal age in your jurisdiction of residence. You may not use our products for any illegal or unauthorised purposes. Breach of these Terms will result in the immediate cancellation of your services.

We endeavour to provide accurate information, but we do not guarantee that product descriptions, prices or other content are free from errors. Any reliance placed on such material is at your own risk.

Product prices are subject to change without notice. We may modify or discontinue the Service at any time. All prices are displayed in pounds sterling and include VAT where applicable in accordance with UK legislation.

Products are subject to availability. We reserve the right to limit quantities or restrict sales to certain regions or individuals. Returns and exchanges are governed by our Returns Policy.

You agree to provide current, complete and accurate purchase and account information. We reserve the right to cancel orders that appear fraudulent or that breach these Terms.

We accept payments via PayPal, credit cards (Visa, Mastercard), Apple Pay and Google Pay. All payments are processed securely using SSL encryption. We do not store credit card details on our servers.

Prices shown include VAT, and delivery charges are displayed during the checkout process. In exceptional cases, local carriers may apply additional charges for remote areas, which will be clearly shown during checkout.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel the contract within 14 calendar days of receiving the product, without giving any reason. To exercise this right, please contact us at uk@drpenclub.com.

We may provide access to third-party tools or links to other websites. We are not responsible for the content or practices of such sites. Your use of them is at your own risk.

If you submit comments, ideas or suggestions, you agree that we may use them without restriction. You are solely responsible for the content of your comments and warrant that they do not infringe the rights of any third party.

The processing of your personal data is governed by our Privacy Policy, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You are prohibited from using this site or its content for any illegal, fraudulent, discriminatory purposes or any that infringe the rights of third parties, including the distribution of malicious code or harassment.

Our products and services are provided “as is” and “as available”. To the extent permitted by UK law, we shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or services. This limitation does not affect your statutory consumer rights under UK law.

These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights in your country of residence. For any disputes, you may contact us at uk@drpenclub.com to seek an amicable resolution before pursuing any formal proceedings. You may also use alternative dispute resolution (ADR) services. For more information, visit Citizens Advice.

We may update these Terms at any time. Changes will be published on this page. Continued use of the site constitutes acceptance of such changes.

uk.drpenclub.com is an independent distributor and not the official manufacturer of Dr. Pen™.